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FAQ Frequently Asked
Questions
  • Q: How long does it take to receive a reply after inquiry?
    A: We value every inquiry and will respond within 12 hours after receiving it.
  • Q: Are you a factory or a trading company?
    A: We are both—a direct manufacturer with in-house production capability and a trading company with export competence.
  • Q: What are your main products?
    A: We specialize in four core product lines: automotive air conditioning and refrigeration components, toys, outdoor building materials, and pet supplies. With end-to-end capabilities spanning R&D, manufacturing, and global supply chain delivery, we provide clients with integrated one-stop product solutions.
  • Q: Which markets do you mainly export to?
    A: Our primary export markets are currently the United States, Europe, the Middle East, Russia, and Australia.
  • Q: Do you support custom manufacturing?
    A: Customized production is one of our core businesses. We can develop and manufacture products based on your drawings or samples.
  • Q: How do you ensure product quality?
    A: We implement full-process quality control, with inspections after each step. Finished products undergo 100% final inspection according to customer requirements and international standards.
  • Q: What payment methods are available?
    A: Trade terms (such as FOB, CIF, DDP) are confirmed during quotation. For batch production, we usually adopt 50% upfront payment, with the balance due before shipment. Long-term clients can negotiate further on payment terms.
  • Q: How do you arrange shipment?
    A: Thanks to our favorable location near Ningbo Port and Shanghai Port, we have strong logistics advantages. We mainly ship by sea for cost-effective delivery. For urgent orders, air freight can be arranged. Customers may appoint their own freight forwarder or choose our door-to-door service, supported by our mature global logistics network, ensuring seamless process.
  • Q: What is your production capacity and delivery lead time?
    A: Our annual shipment volume exceeds 200 containers, supported by three large warehouses to ensure stable supply. We continue to invest in expanding production capacity to meet growing market demands.
  • Q: What is the delivery lead time?
    A: After order confirmation and receipt of deposit, standard production typically takes 30 to 45 days, depending on product complexity and order quantity. We can flexibly arrange expedited delivery based on customer urgency.